Privacy Policy
Last Updated: 14 October 2025 This Privacy Policy explains how Domainwarden (“we”, “us”, or “our”) collects, uses, stores, and protects your personal information when you use our domain monitoring service (“Service”).1. Information We Collect
1.1 Information You Provide
When you register for and use Domainwarden, we collect:- Account Information: Your name and email address
- Domain Information: Domain names you choose to monitor
- Communications: Messages you send to us through support channels
1.2 Information Collected Automatically
When you use our Service, we automatically collect:- IP Addresses: Your IP address is logged when you access the Service, including:
- IP address at registration
- IP address at each login
- Timestamp of each login
- Cookies and Similar Technologies: We use cookies to maintain your session, remember your preferences, and analyze Service usage
- Usage Data: Information about how you interact with the Service, including pages visited, features used, and time spent
- Device Information: Browser type, operating system, and device identifiers
1.3 Domain Monitoring Data
We collect and store:- WHOIS Data: Public WHOIS records for domains you monitor
- DNS Records: DNS information for monitored domains
- Historical Data: Changes and historical records of the above data
1.4 Third-Party Information
- Profile Images: If you have a Gravatar account, we retrieve your profile image from Gravatar using your email address. This is handled by Gravatar’s servers and subject to their privacy practices.
2. Information We Do NOT Collect or Store
We do not collect or store:- Payment card details or banking information (all payment processing is handled by Mollie)
- Your password in plain text (passwords are securely hashed)
- Sensitive personal data such as race, religion, health information, or political opinions
3. How We Use Your Information
We use your information for the following purposes:3.1 Service Provision
- To create and manage your account
- To monitor domains you’ve added to the Service
- To send you alerts and notifications about domain changes
- To provide customer support
3.2 Service Improvement
- To analyze usage patterns and improve Service functionality
- To diagnose technical issues and maintain Service security
- To develop new features
3.3 Communication
- To send you Service-related emails (account notifications, alerts, system updates)
- To respond to your inquiries and support requests
- To send important notices about changes to our Terms or this Privacy Policy
3.4 Security and Fraud Prevention
- To track login activity and detect suspicious behavior
- To prevent unauthorized access to accounts
- To identify potential security threats through IP address monitoring
- To comply with legal obligations
- To prevent fraud, abuse, and security incidents
- To enforce our Terms of Service
4. Legal Basis for Processing (UK GDPR)
Under UK data protection law, we process your personal information based on the following legal grounds:- Contract Performance: Processing necessary to provide the Service you’ve subscribed to
- Legitimate Interests: To improve our Service, prevent fraud, maintain security, and protect against unauthorized access
- Legal Obligation: To comply with applicable laws and regulations
- Consent: Where you’ve given consent for specific processing activities (such as marketing communications, if applicable)
- Detect and prevent unauthorized account access
- Investigate security incidents
- Comply with legal requirements for maintaining security logs
- Provide evidence in case of disputes or legal proceedings
5. Cookies and Tracking Technologies
5.1 Types of Cookies We Use
Essential Cookies: Required for the Service to function, including session management and authentication Analytics Cookies: Help us understand how users interact with the Service Preference Cookies: Remember your settings and preferences5.2 Managing Cookies
You can control cookies through your browser settings. Please note that disabling essential cookies will prevent you from using certain features of the Service. For more information about cookies and how to manage them, visit www.aboutcookies.org or www.allaboutcookies.org.6. Data Sharing and Disclosure
6.1 Third-Party Service Providers
We share your information with trusted third-party providers who help us operate the Service:- Mollie: Payment processing (they receive your name, email, and payment details you provide)
- Gravatar: Profile image retrieval (your email address is used to fetch your Gravatar image)
- Infrastructure Providers: Cloud hosting and server providers who store our data
6.2 Legal Requirements
We may disclose your information if required to do so by law or in response to:- Valid legal processes (court orders, subpoenas)
- Requests from law enforcement or regulatory authorities
- Protection of our rights, property, or safety, or that of our users
6.3 Business Transfers
If Domainwarden is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.6.4 No Selling of Data
We do not sell, rent, or trade your personal information to third parties for their marketing purposes.7. Data Retention
We retain your personal information for as long as:- Your account is active
- Necessary to provide the Service
- Required to comply with legal obligations
- Necessary to resolve disputes or enforce our agreements
- IP Addresses and Login Records: Retained for the lifetime of your account for security purposes
- Account Information: Retained while your account is active
- Domain Monitoring Data: Retained while your account is active
- Your account information and domain monitoring data are deleted within 30 days
- IP addresses and login records associated with your account are deleted within 30 days
- Some information may be retained longer if required by law (e.g., financial records)
- Anonymized usage data may be retained for analytics purposes
8. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:- Encryption of data in transit (TLS/SSL)
- Secure password hashing
- Access controls and authentication mechanisms
- Regular security assessments
- Secure data storage with reputable providers
- IP address logging and monitoring for security purposes
9. Your Rights (UK GDPR)
Under UK data protection law, you have the following rights:9.1 Right to Access
Request a copy of the personal information we hold about you, including IP addresses and login history9.2 Right to Rectification
Request correction of inaccurate or incomplete information9.3 Right to Erasure
Request deletion of your personal information (subject to legal retention requirements)9.4 Right to Restrict Processing
Request that we limit how we use your information9.5 Right to Data Portability
Request a copy of your information in a structured, machine-readable format9.6 Right to Object
Object to processing based on legitimate interests (including IP address collection for security purposes)9.7 Right to Withdraw Consent
Withdraw consent for processing that requires your consent (this won’t affect processing that occurred before withdrawal)9.8 Automated Decision-Making
You have the right not to be subject to decisions based solely on automated processing To exercise these rights: Contact us using the details in Section 13. We will respond within one month of receiving your request.10. International Data Transfers
Your information may be transferred to and stored on servers located outside the United Kingdom. When we transfer data internationally, we ensure appropriate safeguards are in place, such as:- Standard Contractual Clauses approved by the UK authorities
- Transfers to countries with adequate data protection laws
- Other legally approved transfer mechanisms
11. Children’s Privacy
Domainwarden is not intended for children under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will delete it promptly.12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by:- Posting the updated policy on our website
- Sending an email to your registered address (for significant changes)
- Displaying a prominent notice within the Service
13. Contact Us
If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact us: Email: [[email protected]]Data Protection Authority
You have the right to lodge a complaint with the UK supervisory authority: Information Commissioner’s Office (ICO) Website: https://ico.org.uk Telephone: 0303 123 111314. Additional Information
14.1 Domain Data
The WHOIS and DNS data we collect for your monitored domains is sourced from publicly available registries and DNS servers. While we monitor this data on your behalf, you are responsible for ensuring you have the right to monitor the domains you add to the Service.14.2 Email Communications
We use your email address to:- Send Service-related notifications and alerts
- Provide customer support
- Send important account and security updates
14.3 Account Deletion
You can delete your account at any time through the Service interface. Upon deletion:- Your access to the Service will be terminated immediately
- Your personal data will be deleted within 30 days
- Some anonymized data may be retained for analytics
14.4 IP Address Collection
We collect and store IP addresses to:- Maintain the security of your account
- Detect unauthorized access attempts
- Investigate security incidents
- Comply with legal obligations
By using Domainwarden, you acknowledge that you have read and understood this Privacy Policy.